Have Questions?

Click on some of the most frequently asked questions below to see if we have your answer.

Shipping and Retunrs

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How long does shipping take and what does it cost?

We ship your products within 1-3 business weeks. Standard shipping is included and is approximately 3-5 business days. Expedited shipping options are available by request at support@spiritvessel.com. 

Do you ship internationally?

Yes we do! However, we are unable to offer Standard shipping at no additional charge. Shipping fees will be calculated at checkout. 

What is your return policy?

Due to the sensitive nature of this work, we do not offer returns.

If you have any questions or concerns with the product please reach out us at support@spiritvessel.com.

We are happy to help you. 

Benefits of Cremation

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Cost Savings 

When compared to a traditional burial, cremation is significantly less expensive. Cremation does not require a grave site, headstone, or casket. The 2019 national median cost of a traditional funeral with viewing and cremation was only ⅔ the cost of a funeral and viewing with burial¹. Should you choose to have a ceremony designed to your taste, and there is even more flexibility to stay within your desired budget. Our Ceremonial Experience page offers more details in regards to what you can expect. If you feel that your specific question has not yet been answered, send us an email on our Customer Support page. Your questions are important to us so please don’t hesitate to reach out. 

Environmentally Friendly 

While the initial cremation does require a large amount of fuel, it is a one time event, whereas a traditional burial uses a small plot of land forever in theory. With the world population rising and land becoming ever more precious, cremation offers a more sustainable solution. 

Final Resting Place Options 

No longer is a family limited by cemetery locations when one chooses cremation. Ashes can be scattered in meaningful places, kept in an urn in family homes, or a combination of both.

Portability of Cremains 

Should family members move, the urn is easily transported for safe keeping in the family. 

Flexibility of Memorial Timing 

Cremation allows for the ashes to be held in safekeeping until a family is able to be together to memorialize their loved one. 

Product Questions

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What is included in the Spirit Vessel Ceremonial Package?

Your Spirit Vessel Ceremony Package will include a personalized Ceremony Consultation with a Spirit Vessel representative.

A handmade Ceramic Ceremony Piece, mindfully crafted in our New Mexico studio. The Spirit Vessel Ceremonial Guide and Ceremony Template, our Ceremony Essentials and Checklist Booklet, and the Conversation Assistance Booklet.

Additional pieces for your ceremony and altar memorial space include a handmade incense bowl to accompany your urn, eight incense cones of our Heart Chakra Herbal Blend, four Spirit Vessel votive candles, gold thread and dissolvable paper that may be used for ceremony prompts.

Each order is carefully packaged in a handcrafted, sustainably sourced, solid wood box and ships free in the Continental US.

Is customization of the urn available?

We are working on customization options and will have them available soon. Drop us a line if you have a commission request. Be sure to sign up for our newsletter so that you can be among the first notified. 

Can I purchase the urn alone?

Yes, please visit our Vessls Page for available options. 

Do you have payment plans available?

Yes, payment plans are available. Please visit our Shop page for details.